Jobs

Urgently hiring

Job details

  • SalaryUp to $30 an hour
  • Job Type
  • Full-time
  • Number of hires for this role: 1

Qualifications

  • US work authorization (Required)
  • Bachelor's (Preferred)

Full Job Description

We are looking for an enthusiastic and eager to learn application support/tech specialist with at least 1-3 years of experience preferably at an ecommerce company.

Work Environment

We are an ecommerce company providing rv covers and metal building solutions to valued customers. We are a supportive team that values open communication, hard work and true teamwork.

About the position

This is a full-time contract, long term position with 40 hours per. Remote position - preferable candidate should be from the pacific cost or wiling to work PST hours (10 am -5 pm PST)

Your responsibilities

  • Troubleshoot technical issues and assist customers with technical difficulties via email, chat, and live video.
  • Identify and report customer’s feedback, issues and bugs.
  • Help customers to get the best out of our service by providing them with answers and participating in QA live video sessions.
  • Work with our engineering team to address bugs and issues/improvements identified by customers.
  • Respond to inquiries from current and potential customers.

Your technical knowledge should include

  • Excellent knowledge of various operating systems: Windows, Mac OS, iOS and Android
  • Excellent knowledge of browser capabilities and settings Chrome, Firefox, Safari
  • Experience with ticketing system: Zendesk, Hubspot
  • Experience with any logging system/workflow system is a plus
  • Construction and RV travel experience is a plus

About you

  • You’re tech savvy, who loves technology and is excited learning about new trends.
  • You learn fast and can think on your feet.
  • You’re enthusiastic, have people skills and genuinely love to help people.
  • You’re a problem solver, who can analyze and think outside the box.
  • You’re a team player, who likes to be challenged.
  • You’re extremely organized and can multi-task and pay attention to details.
  • You’re self-starter and fast and eager to learn.
  • You have very strong communicative skills and excellent writing skills.
  • You feel comfortable talking to people in group setting.
  • You have high work ethics.
  • You have Bachelor’s degree.

If you feel you’re a good match, please apply and provide your CV

We looking forward to meeting you!

Job Types:

  • Full-time, Contract

Job Type:

  • Full-time

Pay:

  • Up to $30.00 per hour

Schedule:

  • 7 hour shift

Education:

  • Bachelor's (Preferred)

Work Location:

  • Fully Remote

If you require alternative methods of application or screening, please contact us.

8-12 weeks Lead time

Have your metal building, carport, garage or RV cover installed in 8-12 weeks or less.

Order today